After the sale, the real test of a quality business is what happens next. What happens if I have a problem? Can you reach a human being trained in your system who can quickly deal with your issue? The customer support process begins the moment we receive your call or email. An MRSI Systems employee will engage you in a dialogue about your needs and what you want to accomplish. After understanding your goals, we create and communicate a clear path of action to achieve success. This process of listening to you, the customer, and providing quick and timely deliverables is repeated until all your needs have been met and you are satisfied.
At MRSI Systems, we believe that fast and effective customer support is essential to the customer experience. Whether you have lost your system documentation, require assistance with an application, or have an in-depth technical question, the MRSI Systems customer support team is here to assist and enhance your experience with our products.
Our customer-centric solutions set the industry standard for accuracy, reliability, yield and throughput. After system acceptance at our factory, we guarantee a quick installation with additional training on the new machine. At any time, thereafter, our customers can contact us by email or phone for further support services. The MRSI Systems’ team also offers training on your site or in N. Billerica, away from your daily demands.
Some Recent Stories-
- A local customer was having difficulty with their die bonder tips sticking. A service team member stopped in to verify if there was something wrong with the tip or the gripper. The problem was diagnosed and the service team member reworked the gripper allowing the machine to be put back in service.
- A customer was receiving vacuum errors on their very small tips. The service team communicated over the phone the correct procedure to follow, and the machine was back up and running.
- MRSI recently updated a customer’s older die bonder based upon the request to refresh the vision system by a service team member replacing the camera and lights.
Along with this approach to service, our products offer the highest value in the industry at their price point, delivering unmatched performance and functionality. We are committed to continually improving our customers’ performance and have been delivering on that promise for over 32 years.
To learn more about our customer service please contact our Customer Support/Hotline: 978-758-5897 (8am-8pm Eastern Time Mon-Fri) or email customer support at service@mrsisystems.com or our sales representatives at sales@mrsisystems.com.